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Financial Conduct Authority Handbook
FCA / MCOB / 13

Arrears, payment shortfalls and repossessions: regulated mortgage contracts and home purchase plans1 (MCOB 13)

Reference CodeTitle
MCOB 13.1


MCOB 13.2


MCOB 13.3

Dealing fairly with customers with a payment shortfall: policy and procedures1

MCOB 13.4

Arrears: provision of information to the customer of a regulated mortgage contract2

MCOB 13.5

Dealing with a customer in arrears or with a 2sale shortfall on a regulated mortgage contract2

MCOB 13.6


MCOB 13.7

Business loans and loans to high net worth mortgage customers: tailored provisions1

MCOB 13.8

2Home purchase plans