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Dispute Resolution: Complaints  (DISP)

the detailed requirements for handling complaints and the Financial Ombudsman Service arrangements

Reference codeTitle
DISP INTRO

Introduction

DISP 1

1Treating complainants fairly

DISP 2

Jurisdiction of the Financial Ombudsman Service

DISP 3

Complaint handling procedures of the Financial Ombudsman Service

DISP 4

Standard terms

DISP 5

Funding Rules

DISP App 1

Handling Mortgage Endowment Complaints

DISP App 2

Handling Mortgage Endowment Complaints (05/04/2008 is the last day this material was in force)

DISP App 3

Handling Payment Protection Insurance complaints

DISP transchedule

Transitional Provisions and Schedules