| Reference Code | Title |
|---|---|
| DISP 1.1 | Purpose and application |
| DISP 1.2 | Consumer awareness rules |
| DISP 1.3 | Complaints handling rules |
| DISP 1.4 | Complaints resolution rules |
| DISP 1.5 | Complaints resolved by close of the next business day |
| DISP 1.6 | Complaints time limit rules |
| DISP 1.7 | Complaints forwarding rules |
| DISP 1.8 | Complaints time barring rule |
| DISP 1.9 | Complaints record rule |
| DISP 1.10 | Complaints reporting rules |
| DISP 1.10A | Complaints data publication rules |
| DISP 1.11 | The Society of Lloyd's |
| DISP 1 Annex 1 | Complaints return form |
| DISP 1 Annex 1A | Recommended metrics |
| DISP 1 Annex 1B | Complaints publication report |
| DISP 1 Annex 1C | Illustration of the online reporting requirements, referred to in DISP 1.10.2AR |
| DISP 1 Annex 2 | Application of DISP 1 to type of respondent / complaint2 |