1The Ombudsman can consider a complaint under the Compulsory Jurisdiction if it relates to an act or omission by a firm in carrying on one or more of the following activities:or any ancillary activities, including advice, carried on by the firm in connection with them.8, 9

8, 9The Ombudsman can also consider under the Compulsory Jurisdiction:8, provided that:

1The Ombudsman can consider a complaint under the Compulsory Jurisdiction if it relates to an act or omission by a payment service provider in carrying on:
or any ancillary activities, including advice, carried on by the payment service provider in connection with them.

10, 11The Ombudsman can consider a complaint under the Compulsory Jurisdiction if it relates to an act or omission by an electronic money issuer in carrying on:or any ancillary activities, including advice, carried on by the electronic money issuer in connection with them.

12As a result of section 404B(11) of the Act, the Ombudsman can also consider under the Compulsory Jurisdiction a complaint from a complainant who:

3Complaints about acts or omissions1 include1 those1 in respect of activities for which the firm,10, 11 payment service provider1 or electronic money issuer10,  is responsible (including business of any appointed representative or agent1 for which the firm,10, 11 payment institution1 or electronic money institution10,  has accepted responsibility).8, 9

A complaint about an authorised professional firm cannot be handled under the Compulsory Jurisdiction of the Financial Ombudsman Service if it relates solely to a non-mainstream regulated activity and can be handled by a designated professional body.8, 9

1The Compulsory Jurisdiction includes complaints about the UK end of 'one leg' payment services transactions, i.e. services provided from UK establishments that also involve a payment service provider located outside the EEA. The Compulsory Jurisdiction also includes complaints about payment services irrespective of the currency of the transaction.