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Handling Mortgage Endowment Complaints (DISP App 1)

Reference CodeTitle
DISP App 1.1

Introduction

DISP App 1.2

The standard approach to redress

DISP App 1.3

Remortgaging

DISP App 1.4

Policy reconstruction

DISP App 1.5

Additional considerations

DISP App 1.6

Valuing Relevant Benefits

DISP App 1.7

Awards and remedies (05/04/2008 is the last day this material was in force)

DISP App 1.8

Extent to which awards are binding (05/04/2008 is the last day this material was in force)

DISP App 1.9

Complaints determined before commencement (05/04/2008 is the last day this material was in force)

DISP App 1.10

Enforceability of awards (05/04/2008 is the last day this material was in force)

DISP App 1.11

Costs (05/04/2008 is the last day this material was in force)

DISP App 1.12

Funding and fees (05/04/2008 is the last day this material was in force)

DISP App 1.13

Time limits, record keeping and reporting requirements (05/04/2008 is the last day this material was in force)

DISP App 1.14

Cooperation with the Ombudsman (05/04/2008 is the last day this material was in force)